KDDI Vietnam

KDDI Vietnam is a subsidiary of KDDI Corporation, a major Japanese communications and IT solutions provider. KDDI Vietnam provides comprehensive global and local ICT solution services and supports business development in Vietnam using our close teamwork with Headquarters, Singapore (the regional Headquarters) and other subsidiaries in this region. KDDI Vietnam offers variety of high-quality solutions – from international network services to LAN to the supply of a single PC unit – that meet customer needs

Position: Customer Service Officer

Job description

• Working hours rotate 03 shifts according to the company’s schedule: Morning shifts: 06:00 – 14:00; Afternoon shift: 14:00 – 22:00; Evening shift: 22:00 – 06:00 (Average 40 hours/week)
• Maintain and monitor network services provided by KDDI Group to customers
• Troubleshoot incidents that occur with customers’ network lines
• Report to customers about the status of the service
• Contact and cooperate with global network partners to troubleshoot problems for customers
• Provide solutions to improve and enhance service quality

Working location: 5^th Floor, QTSC Building 9, Road No.3, Quang Trung Software Park, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City

Income: About 450 USD (basic salary + shift allowance)

Working conditions

• Participate in 02 months of training on job-related skills
• Salary increase and bonus review 02 times/year
• 247 accident insurance and annual health check
• 14 days of annual leave and 03 days of paid sick leave
• Participate in the company’s annual activities: Travel, Teambuilding, Year-end party, Sport activities

Applicant requirements

• No major required
• Final year students (can work full-time); Fresh graduates
• Good English communication skills
• Positive attitude, willing to learn

Position: Network Engineer

Job description

• Working hours rotate 03 shifts according to the company’s schedule: Morning shifts: 06:00 – 14:00; Afternoon shift: 14:00 – 22:00; Evening shift: 22:00 – 06:00 (Average 40 hours/week)
• Responsible for surveying, setting up, checking, and maintaining customer network lines
• Responsible for L1/L2/L3 IP, annual, QOS testing plans, and meeting KDDI network system standards
• Technical support for Network Operations and Cloud Services Monitoring the status and quality of customer network lines globally
• Contacting and connecting with partners (network operators globally) to handle network problems for customers

Working location: 5^th Floor, QTSC Building 9, Road No.3, Quang Trung Software Park, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City

Working conditions

• Participate in 02 months of training on job-related skills
• Salary increase and bonus review 02 times/year
• 247 accident insurance and annual health check
• 14 days of annual leave and 03 days of paid sick leave
• Participate in the company’s annual activities: Travel, Teambuilding, Year-end party, Sport activities

Applicant requirements

• No major required
• Final year students (can work full-time); Fresh graduates
• Good English communication skills
• Positive attitude, willing to learn

Application information

• Application includes English CV
• Method of submission: Send English CV to the email address: recruit@gnoc.kddi.com

Contact information

• Full name: Ms. Yen Nhi - HR staff
• Mobile: (028) 3714 5151 (Ext: 103)
• Email: recruit@gnoc.kddi.com