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[CUSTOMER CARE OFFICER] CÔNG TY TNHH DỊCH VỤ VÀ GIÁO DỤC POLY TUYỂN DỤNG

JOB DESCRIPTION 

Key Responsibilities 

Efficient & high-quality implementation of after-sales and customer care at the center

Coordinating with Head TA to find out how to take care and support students

Handle complaints from parents. 

Arrange and support meeting teachers & parents 

Arrange the mid-term, final tests, reports, and certificates and collect test result

Liaise with Academic team to supply tests for classes 

Support the other LCS in taking care of Library/Materials and in the execution of all courses when the LCS is not in the teachers' room 

Assist Education Advisors or with some admin things as requested by Center Manager 

Provide necessary administrative support on materials to all teachers during their working hours 

Tracking and enrolling students in classes combined with Operation Supervisor to arrange schedule buses for students 

Perform other duties as assigned by the Center Manager. 

REQUIREMENTS: 

Graduated at College / University 

Having at least 1 year of experience in Customer Service 

Ability to multitask, prioritize and manage time effectively 

Patience, empathy, and passion for communication 

Knowledge of Office skills (Word, Excel,..) 

Good verbal and written communication skills.

BENEFITS: 

Competitive salary in line with experience and capability. Annual KPI evaluation for salary review. 

Social, health & unemployment insurance. 

Premium Healthcare insurance. 

Annual leave days: 12 days/year. 

Tuition fee discount for family members. 

WORKING SCHEDULE: 43 hours/ week 

WORKING LOCATION: 436-438-440 Tân Phú, Tân Phú Ward, District 7, HCMC

Career Site at POLY: career.polyvietnam.edu.vn

CÔNG TY TNHH DỊCH VỤ VÀ GIÁO DỤC POLY