Savills Company

Savills Company Vietnam was established from 1995 with two main offices in Ho Chi Minh City and Ha Noi. Our scale gives us wide-ranging specialist and local knowledge, and we take pride in providing best-in-class advice as we help individuals, businesses and institutions make better property decisions.

Job summary

Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers

Responsibilities

• Receive and timely transfer external phone calls to the individual or department involved
• Provide basic project information if required
• Receive and review mail, magazines, packages to residents or residents’ mailbox
• Receive all complaints, requests from residents and forward to relevant department or report directly to line manager. Keep tracking of the cases until it is resolved
• Coordinate with other departments such as accounting, engineering, hygiene and security
• Track and update residential information
• Maintain clean and tidy workplace
• Assist residents to call taxi, express delivery service
• Control guests in and out of the building. Issue security card, contractor card, note information in daily work tracking book and report
• Assist residents, tenants with temporary residence registration with local authorities if required
• Support residents, tenants to register water usage norms
• Verify and confirm the property movement registration in/out from residents, tenants
• Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion
• Follow residents’ repair request
• Do the cashier’s tasks if required
• Daily checklist for front office
• Daily task notes
• Perform all other duties assigned by line manager
• Coordinate with other departments in daily activities and events, etc.

Requirements

• High school diploma above
• Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders
• Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information
• Communication English

Benefits

• Opportunities for professional growth and department
• A collaborative and inclusive work environment
• The chance to work with a globally recognized brand in real estate

Others

• Quantity: 50
• Working place: Ho Chi Minh City
• Salary: Negotiable
• How to apply: kindly send your resume via careers-hcmc@savills.com.vn with subject [name of University/College] – [Position]